Innovation Perspectives - Trench Innovation
"Where should innovation reside in an organization, and who should 'own' or manage innovation?"
To kick it off, here is 'Trench Innovation':
by Steve Todd
Where should innovation reside in an organization?For many decades the answers have ranged from 'dedicated research facilities' to 'globally distributed research teams'. Hewlett-Packard has HP-Labs in Palo Alto. IBM has eight distributed research teams.
The highest executive levels within a corporation have looked to these teams and asked "where do we go next?"
These research teams often 'hand off' the latest innovative ideas to dedicated development organizations.
A recent article in the NY Times is questioning the efficiency of dedicated corporate R&D labs.
The truth of the matter is that innovation cannot solely reside in these organizations any more.
Innovation should reside in the corporate trenches.
Innovation by Pain
Consider a salesperson that loses a deal to a competitive rival, or a field engineer being raked over the coals for a product bug or feature deficiency. Are they motivated to come up with an innovative solution?Consider a software engineer with a legacy software architecture that's hard to maintain. Consider a manager leading a team with a seemingly impossible deadline. Think about the pressure they feel when sales and support report the urgent laundry list of problems. Are the developers motivated to come up with a better way of doing things?
The people in the trenches are feeling the pain, and they operate with a sense of urgency that maximizes productivity. If innovation is all about the delivery of ideas, then the trenches is where innovation truly belongs.
Employees in the trenches are not motivated by solutions coming from a corporate R&D lab. They often view the research facility as an ivory tower.
My message to the trenches is this: you don't need permission from your corporation to innovate. Just do it. But it's a lot easier if the corporation knows how to leverage intrapreneurs. Here are two ways that a corporation can 'own' or 'manage' trench innovation.
"What are you working on that I don't know about"
Line managers working for a company with a 'trench innovation' mentality should be regularly asking their employees the above question. They should challenge their direct reports to pursue answers to pressing customer needs by researching creative solutions in a skunkworks fashion. Some managers will punish their employees for working on solutions that are outside of their core job. I'm suggesting that managers encourage them to do just that. This is the most direct way to 'manage' innovation.
Corporate Ownership
Ownership of this type of innovation should be loosely coupled. A central monitoring entity should exist, typically in the office of the corporate CTO. They should be innovation ringmasters under the big tent of corporate, academic, and industrial circles. The final piece of corporate ownership is a strong social media strategy. There needs to be a corporate backbone that enables collaboration between corporate intrapreneurs, academia, industry, and customers. Managers and employees should 'bubble up' their ideas through this mechanism.
When the highest levels of corporate executives asks "where do we go next?", they should look to their innovators in the trenches.
They're the ones standing right next to the customer.
You can check out all of the 'Innovation Perspectives' articles published so far from the different contributing authors on "Where should innovation reside?" by clicking the link in this sentence.
Steve Todd is a high-tech inventor and author of the book Innovate With Influence. An EMC Intrapreneur with over 140 patent applications and billions in product revenue, he writes about innovation on his personal blog, the Information Playground.Labels: Innovation, Innovation Perpectives, Organizations, Steve Todd






September's opportunity to contribute your Innovation Perspectives is now here.
I've thought for a while that it would be great to get a number of bloggers to write about the same topic, which would allow readers to have different perspectives about an innovation topic from noted (well, at least some of us are) experts in the field of innovation. Braden Kelley asked us to write about the need or importance of innovation strategy, so here's my response to his request.
What do successful firms do in regards to innovation and strategy? They define very clearly what they will and won't do, and what they expect from innovation and from the firm in general, then they empower (I hate that word) the team to do its best. Note that Apple (top down innovators usually in skunkworks) and Gore (bottom up innovators based on core capabilities) both follow this model and have radically different organizations, but expect people within the firm to understand the strategy and to innovate to achieve the strategic goals.
Jeffrey Phillips is a senior leader at
Describe the importance of innovation strategy to the success of an organization's innovation efforts.
It can be hard to break free of the purely "execution" culture. We get paid on our performance on assigned tasks over the course of a year. But it's important that employees look up from their desks sometimes. For instance, I imagine the employees of defunct retailer Circuit City were executing well on their tasks right up to
This makes sense. By one estimate, people have
Generally, companies that use 
Arguably there is no important time than NOW to ensure that your organization has an innovation strategy.
Dan Keldsen is Co-founder and Principal at
This is the fourth of several '
Drew Boyd is Director of Marketing Mastery for Johnson & Johnson (Ethicon Endo-Surgery division). He is also Visiting Assistant Professor of Marketing and Innovation at the University of Cincinnati and Executive Director of the MS-Marketing program. Follow him at
This is the third of several '
If a corporation lacks a cohesive and well understood innovation strategy, can it still be productive and creative? I believe the answer is yes. Individual pockets of innovation can result in new products and services that significantly add to the corporate bottom line.
And their business units want to keep them right where they are.
This type of innovation strategy establishes a strong intrapreneurial community. When critical changes in corporate strategy occur, new directions and edicts can be directly presented to the most influential innovators in the corporation. They can collaborate amongst themselves and brainstorm new ways to combine technologies and meet market needs. They can recommend the creation of new business units with new processes. They know how to get "new things" done and can influence their co-workers to implement the strategy.
It seems like every organization has a vision and a mission statement, and some even have mantra's. Blogging Innovation's mantra is to make innovation and marketing insights accessible.
Best practices indicate that innovation succeeds best when it is constrained. But for some people, it doesn't make sense that innovation needs to be constrained. - "Don't great ideas come from giving people free reign?"


