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Friday, January 15, 2010

Innovation Perspectives - Desperate for Innovation

This is the fifth of several 'Innovation Perspectives' articles we will publish this week from multiple authors to get different perspectives on 'What product or sector is in desperate need of innovation?'. Here is the next perspective in the series:

by Paul Hobcraft

Innovation Perspectives - Desperate for InnovationWhen you look at the question posed it is clear to me the key word here is 'desperate'. What or whom is desperate for innovation? After such a seismic shift that has taken place in the recent period causing the global recession there is a really good case for many products, sectors or industries as all in need of fresh innovation but are they desperate? Most of us would immediately think of the automotive industry, the insurance sector, the banking and the home ownership sectors as 'primed' for desperate measures or more radical innovation thinking but after all the considerable bail-outs by public finance this seems not to have happened? So are they 'desperate' or just apathetic to making the changes felt necessary for returning to sustaining futures? Clearly time will tell on how the final consumer judges the 'revised' offerings from these sectors, in new products or services. Also time will tell if we see emerging different models to challenge existing players. It is then they become desperate because they don't seem to feel they are in that situation today, although many, including me, might disagree.

As Clayton Christensen outlines in his book "The Innovator's Dilemma", Harvard Business School Press, it is failure of companies to confront certain types of market and technological change, even what we thought were well run companies that surprise us when they do fail. When do they begin to fail, I think it is when they are not applicable to the future? Are we ready to ditch these sectors or the products, many bailed out, as we know them today? I'm not sure we are...yet.

We have lived through some exciting times for growth in the "Noughties", the first ten years of this century, and as we enter the "Teenies" we do not seem to be that well equipped as we would have liked to be, to tackle the wholesale changes society is expecting. Our past models are not sustaining us to take us forward. We have made this 'rod for our own backs' by producing thousands of competent managers, risk-adverse not risk-taking, with our business leaders continually look over their shoulders or in the rear view mirror who have become short term in most of their actions. Governments still take 'adversarial' positions. The end result of much of the activities of the past decade have led us to building a failure framework, one more sustaining old models and not ones that shift us truly up a gear or two into a new age of prosperity.

So I would argue we are in a desperate situation, but on a broader front than products and sectors alone. What I believe that need tackling through innovation is at a higher level, at the society level and this is where there is a truly 'desperate' need for fresh innovative thinking to sow the seeds of real, lasting change? Products and sector change comes as a result of this shift of focus to the higher level as it forms the 'call to action' framework.

I believe it is through social innovation we see the greatest desperation for change. We are faced with enormous challenges like aging populations, climate change, migration, social divides, chronic diseases, growing behavioral problems, diversity challenges in cities and countries, transitions into adulthood, addition, crime and punishment, learning disabilities, education inequality, conflicts and mutual resentment, rising long-term health related conditions, the effects of affluence and a greater search for happiness and community belonging. These are the truly 'desperate' areas of innovation need that should hold our attention.

It is in these fields that many of our existing models simply do not work well enough. We try to apply business models whereas we need to become more flexible, more imaginative and we need to think more deeply upon the factors that would allow innovation to be successful here.

These challenges have very different patterns of innovation; they are likely to have different motives, different mixes of commitment (voluntary, political and philanthropic) that call for even more complex relationships, different patterns of growth, often more resilient. Judging success will not be based on market share or scale but on a more contained need to overcome with imaginative solutions. We need to plan out different National Social Innovation solutions to tackle these immensely complex problems that only get worse without us turning our creative, innovative thinking upon. These are our pressing, more desperate, frontiers to tackle.

This social innovation space is the new frontier between civil society, government and business to find ways to solve common problems that require real innovation solutions. The positive news is that we are learning fast about the power of networks, different communication mediums and different processes to see some emerging solutions that must now shift from personal experimentation to community engagement ones . It is the power of combining the different players around these social issues and to find a new set of tools, new skills and new kinds of organizations that will occupy us in the years ahead.

Innovation is no more the 'nice to have' experiment it needs deeper understanding, a forward thinking for concept forming and then working them back to the issues on hand and applying novel solutions in many cases. By exploring the power of new combinations, using technology and having better social market understanding will give us a greater appreciation of the different aspects of innovation and how they can contribute so each player understands and does play their part, so we can begin to address these more pressing social innovation challenges that are certainly 'desperate' to resolve in the years ahead.

Perhaps as we enter the "Teenies" it is the right time; the time we start to grow up and understand what innovation can provide to us all so as to tackle those pressing social ills that need new thought and solutions.


You can check out all of the 'Innovation Perspectives' articles from the different contributing authors on 'What product or sector is in desperate need of innovation?' by clicking the link in this sentence.



Paul HobcraftPaul Hobcraft runs Agility Innovation, an advisory business that stimulates sound innovation practice, researches topics that relate to innovation for the future, as well as aligning innovation to organizations core capabilities.

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Friday, December 04, 2009

Innovation Perspectives - Hidden Human Dimensions

This is the ninth of several 'Innovation Perspectives' articles we will publish this week from multiple authors to get different perspectives on 'What is the most dangerous current misconception in innovation?'. Now, here is Paul Hobcraft's perspective:

by Paul Hobcraft

Hidden Human Dimensions of InnovationWhy do so many of us get fixated on new technologies, discoveries, inventions, the process, the structures, even the art of creativity within innovation? Certainly each of these have their important contributing part to play in building a coherency for innovation, but the ingredient that tops them all and often forgotten or assigned as the afterthought is people. People making innovation work, all the rest are the enablers to help them.

The Australian Business Foundation published a report earlier this year- the Hidden Human Dimensions of Innovation (http://www.abfoundation.com.au/research_knowledge) and in part of a speech given by its Chief Executive, Narelle Kennedy at an Innovation 2009 conference where she spoke of this people factor. Let me quote as her comments are really powerful and help encourage people to conceive that innovation is more of a social process first, and not a technical one so often a misconception of many.
  • "People are innovation's active ingredient, the catalyst that turns novelty into real benefits for economies and communities. Benefits like jobs, wealth, productivity and life-changing progress"

  • "The role of people in innovation is a fact that remains hidden in plain sight. It is axiomatic - everyone says it and believes it, but few understand anything at all about the human factors in innovation"

  • "It is the pivotal role of people as innovation carriers - their networks, collaborations, knowledge flows, interactions and tacit knowledge - and how innovation itself is a potent competitive force that drives productivity"

  • "People who innovate together capitalise on their tacit knowledge and informal know-how and on past strategic investments to "navigate the white-water risks" of innovation more successfully than their competitors."

  • "It is tacit knowledge, accumulated experience and learning by doing result in a highly valuable intangible asset that boosts the innovation odds"

  • "(It is people who) form a community of practice with a clear intangible asset value in the form of intellectual capital and human capital"

  • "(People rely) on long term and sustained investments in strategic capacity-building and continuity of interpersonal innovation networks and gains in value by sharing and usage".

Where I do feel Narelle Kennedy nicely sums up is a much needed re-think for innovation for it to really work and be valued for what it can truly offer comes from this statement:


"drawing on knowledge and creativity to add value in products and processes is an expansive view of innovation - new things or ways of working; knowledge and creativity; add value; products and processes - it is a dynamic view"


Everything else today that does not place people in the centre of the innovation equation offers a dangerous misconception about innovation and why it should work. It is our people that make it happen and we need to make innovation the social process it needs to be.


You can check out all of the 'Innovation Perspectives' articles from the different contributing authors on 'What is the most dangerous current misconception in innovation?' by clicking the link in this sentence.



Paul HobcraftPaul Hobcraft runs Agility Innovation, an advisory business that stimulates sound innovation practice, researches topics that relate to innovation for the future, as well as aligning innovation to organizations core capabilities.

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Sunday, September 27, 2009

Innovation Perspectives - A Place to Reside

This is the seventh of several 'Innovation Perspectives' articles we will publish this week from multiple authors to get different perspectives on "Where should innovation reside?" Here is the next perspective in the series:

by Paul Hobcraft

Comfortble ChairResiding in something we own is desired by nearly all people. Creating the same desire is what is needed with innovation. It needs to 'reside' in us all and we need to feel we 'own' or identify with part of the innovation process. It is not just what we do...it is the way we set about and do it, so innovation becomes part of our natural everyday thinking. Getting to this ideal state, for a person, a team or for any organization is hard work and needs many things to come together.


So where should innovation reside?

Innovation can only be encouraged, managed, tracked and measured if it is a core element in organizations growth aspirations. So it needs to be fully integrated into the strategic-management agenda and the executives top down need so as to create the conditions that allow a more dynamic innovating environment to emerge by setting out and providing the context. The very same people must be explicit in their steps to foster an innovation culture where trust, ideas are valued, these can be freely expressed and can help oversee risk collectively.


So who should own or manage innovation?

Clearly it starts at the top in making a serious, deep personal commitment to innovation in time and understanding, vision and passion and ensuring it has the right context in place in direction, systems, processes, support, structures and incentives and most importantly adequate investment to move it from a desire to a sustaining part of everyone's lives within the organization. The management of innovation is complex and difficult. There are multiple roles and levels of influence that need to be brought to bear on making this happen, the larger the organization, the greater the multiplicity. To start, employees' primary role is to generate and influence, the team or group leader level is to nurture, support, listen and provide and the organizational leadership is to communicate, decide, relate and sustain the culture of trust that is needed. This 'state' to allow innovation to flow needs champions at all levels to stimulate and encourage this climate that 'promotes and allows' us all to engage within the identification and ownership of innovation.

We all want to 'reside' or identify and have an ownership stake - it empowers and liberates us to be more creative, innovative and satisfied. We all want to feel that ownership that we are contributing to something that gives greater value than previously, that is innovation.


You can check out all of the 'Innovation Perspectives' articles from the different contributing authors on "Where should innovation reside?" by clicking the link in this sentence.



Paul HobcraftPaul Hobcraft runs Agility Innovation, an advisory business that stimulates sound innovation practice, researches topics that relate to innovation for the future, as well as aligning innovation to organizations core capabilities.

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